What changes have been made due to COVID-19?
Everyone in the building must wear a mask. Consignors must schedule a single drop-off time (see Sale Calendar) within My Sale Manager the weekend before coming. A maximum of 2 adults may come to drop-off. NO CHILDREN are allowed in the building on Preview Night. Only 125 shoppers at any given time are allowed into the building. Ticket Entry is disabled on Sunday evening at 11 pm CST.
When and how can I schedule a drop-off time for my items?
Our sale calendar will indicate when drop-off times will open up. You can schedule a drop-off time in your My Sale Manager account in the same location where you choose to register for the sale or enter items. You will NOT see this as an option until the date we say we will open the slots so check the sale calendar.
Can someone else drop-off/pick-up my items?
Can I drop off more than once?
Do I need to bring a self-addressed stamped envelope?
No. Your consignor fee covers the mailing of your check to the address we have on file for you within My Sale Manager.
Do I place my items on the sale floor at check-in?
No. We screen your items and our staff place them on the sale floor. This helps us to have everything sorted and ready before Thursday so our volunteers can have a day off.
Why has my online report not updated since the last sale?
We upload as soon as the last person checks out. The system runs the files to update your reports every 15 minutes. If you do not see a new report after a while has passed (often after 9pm on Thursday) please clear your browser cache or refresh the page. The volunteers are also often consignors so we do verify that the upload occurs before we go home for the evening. We want to know what we have sold as well! REMEMBER: ALL REPORTS ARE IN CST!
Why does my last Saturday report show 11:30 AM (example) as the upload time?
All reports are in CENTRAL STANDARD TIME. We typically upload the last report on Saturday around 12:15-12:30 and your report will say 11:15 AM CST (for example).
Can I bring a picture of my big ticket item instead of the item itself?
No. All inventory must be present and in the building by close of check-in on Wednesday.
I forgot an item. Can I drop off on Thursday?
No. Our volunteers are given the day off on Thursday and for many, this is the only break they get. We do not ask them to come back up until time to open the sale on Thursday evening.
Why does my tag say DONATE NO? What if I want to donate the item?
This flag in the system is not used by our sale. Any unsold item can be picked up on Saturday during pick-up time. The Seller Agreement that you agree to upon registering states that all items left in our building after 2:30pm on Saturday become the property of NFUMC Preschool and are considered donated.
What is the definition of a Big Ticket Item?
Big Ticket Items: Furniture (Beds, dressers, changing tables, bean bag chairs, etc), Riding toys, Bouncy Seats, Exersaucers, Walkers, Jumpies, Car seats, High chairs (does not include booster seats), Swings, Outdoor equipment, Train Tables, Bikes, Scooters, Activity tables, Tents, Pack n Plays, Strollers, Kitchens, Tool Benches, Mattresses, Back-pack carriers, and Baby Gates. Please adhere strictly to this list with no exceptions or loose interpretations. At the time of check-in, we will be identifying your Big Ticket items and placing additional information on them, so please do not place these items on the floor without the help of a Sale Worker. We have limited room for Big Ticket Items and choose to be conservative with what goes in that area and would like it to remain limited to this list as much as possible.
Can I come into Preview Night on my spouse's teacher ID?
Our registration is open to everyone for 10 months out of the year. If you register and consign 30 items you can get in on Thursday evening. Unfortunately, you have to have your picture on any teacher ID to get in on Thursday night with our Preview Night ticket holders and it only admits one person. Because we have so many consignors, we have to limit the number of people in the space, and it would be unfair to our preview night ticket holders if we opened the doors to large amounts of extra people. We like to keep the shopping experience as enjoyable as possible, so please understand that this is a limited perk to teachers only. Please consider consigning with us! It is a lot of fun and you get in even earlier than the teachers do to shop!
What is the most common reason for rejected clothing at check-in?
Sellers who hang their clothing incorrectly on the hanger or who use copy paper instead of cardstock (heavy paper). Make sure your hanger is facing the correct direction! Hold your item up facing you. The tag should be on the right and the hanger should be in the shape of a question mark.
Why do I need to use the barcode system?
All tags will be scanned at checkout. Any tags that are not created using our barcode system or that will not scan into our system will go into an area for you to pickup on Saturday. Please be careful not to tape over the barcode, use heavy card stock, and do not forget to CHECK OUT at drop-off. If you do not visit the final station where Preview Night tickets are given out, your items will not be loaded into the system as available for sale.
Do I provide my own hangers?
All of your items should arrive at drop-off already on hangers and tagged according to our guidelines. The hangers go with the clothes and we do not remove them during checkout. Walmart, Dollar Tree, and Target all sell inexpensive plastic hangers. You can also use wire hangers from the dry cleaners. Please just understand that this is part of your responsibility to gather for hanging your clothes and they will not be coming back to you.
Can I view what items I have sold online?
Yes. At the end of each sale day, we will upload our sales to the system. At that time, you will be able to login to your account and see what sold for that day.
How do I determine how to price my items?
A good rule of thumb is to price any item in GOOD or EXCELLENT condition at 30% – 35% of what you paid for it new. We would not recommend pricing it based on ebay selling prices since ebay is a competitive bidding environment and prices are often inflated due to broader demand. You can google websites that have excellent recommendations for pricing by clothing designer.
Can I bring short-sleeve items in the Fall? Long-sleeve in the Spring?
We ask that you use your best judgment and ask some other mom’s if you are in doubt. Of course, children are still wearing some short-sleeve shirts in the fall and alot of our Easter outfits in the Spring will include a long-sleeve button up shirt. We would ask that you consider if the colors are appropriate to the season and how much wear a child would get out of the clothing. This rule-of-thumb also applies to jeans or long pants vs shorts.
Why do you only allow pricing in $1.00 increments?
On half-price day, it is easier to give change quickly if everything starts out in 1.00 increments.
Do you accept Junior clothing?
We accept children’s sizes up to 14-16. For girls, this can mean that you have a size 0 or 2 in your closet. We will accept that and add it to the area where we place the size 16.
Do I have to locate my unpurchased clothing myself after the sale?
Yes! We have over 300 consignors and all of our workers are volunteers. We do not have the man-power to gather everyone’s clothing for them.
Can I use pants hangers for my pants?
Yes, but you must make sure that the pants are VERY secure and will not pull off. They must also be hung from the waist and NOT folded in half.
Do I have to hang every article of clothing?
All clothing must be hung. There are exceptions for small items like hats, socks, mittens, soft shoes, etc. These can be placed in ziplock bags with a tag placed (NOT TAPED) inside.We also ask that you hang all bags (purses, diaper bags, baby carriers, etc).
Can I pick my unsold items up earlier/later than specified in the guidelines?
No. We are only borrowing the space and cannot hold or store items. There is a church service in the space the next morning and the setup crew for that service arrives as we are leaving. The charity that the items go to arrives for a one-time pick-up, so we have carefully scheduled our time to make sure we are ready when they are ready so we can clean up and clear out. Early pickup is not possible as our check-out resources are the same as our sale resources and cannot split their time. Anything left on the floor becomes the property of NFUMC Preschool to donate as we see fit (see your Seller Agreement) and we cannot locate these donated items for you after the fact.
What happens to my check if I my address is incorrect in My Sale Manager?
We will send the check to the address we have for you in My Sale Manager. Part of your consigner fee pays for the envelope and stamp so you do not need to provide one. If it is not returned to us or not cashed within 60 days, we can reissue another check. However you must send us a self-addressed stamped envelope for this attempt and we will deduct the fee the bank charges to void the original check. This was part of the Seller Agreement you electronically signed when registering for the sale.
When are the checks mailed?
The check will be mailed one week after the end of the sale. Part of your consigner fee pays for the envelope and stamp so you do not need to provide one. Please allow adequate time for the checks to be cut and delivered before emailing the Sale Chair about your check.
Do I have to re-register for each sale?
Yes. Each sale we ask that you register. We are only accepting the first 400 consignors and you keep your number each time you consign with us. However, if you do not consign any items for 2 subsequent sales (one calendar year), we reserve the right to reassign your number as necessary. This is to keep our records up to date and accurate for our advertising purposes.
Why can't I volunteer to work a shift?
All of our shifts are assigned to our preschool moms and dads. We do not allow non-preschool families to work the sale for the safety of our preschool and church children.
Do my tags have to be white?
All tags must be on white or cream colored card stock. The scanner must be able to read the tag and other colors will not scan properly.
What information can be included on the tag?
You must have your seller number and a price. The description portion of the tag is where you fully describe your item. How much information you put here is up to you – but if your tag falls off we will not be able to reattach it to your item if the description is vague. For example, many consignors choose to put “book” as the description on their books and if the tag falls off, we have to set the book aside for pickup. We do not sell items without a tag.
Why are you only accepting 400 consignors?
We have limited the number of registrations because of our large number of historical consignors. We simply do not have the space to accommodate all those registered, and we really don’t have an accurate account of who is going to participate in each sale until check in is completed. Therefore, we are asking those who want to participate in each sale to register for each sale. Each consignor will keep their number, we are just asking for a definite committment.